We’re glad you’re taking advantage of our offers.

To maintain these special prices, all sale, discounted, or final opportunity items are considered final sale.

This means:

• No returns or exchanges
• No refunds under any circumstances

These products are offered at reduced prices due to:

• Limited inventory
• End-of-line products
• Pricing aligned with our brand philosophy: delivering premium quality at a fair and accessible price

We strongly recommend reviewing:

• Size
• Product details
• Product images

Before completing your purchase.

We understand that finding the right size can be challenging.

If your item doesn’t fit as expected:

• Size exchange for the same model

Conditions:

• No refunds to the original payment method.
• No cash refunds.
• Item must show no signs of use, damage, or alteration.

The customer is responsible for the cost of shipping the exchange, except when:

• The item has a manufacturing defect.
• The wrong product was delivered.

FULZA reserves the right to inspect all items before approving any exchange.

All requests must be submitted within 30 days of delivery.

At FULZA, we do not accept returns or refunds.

Due to the nature of our product and its production process, all sales are final regarding returns.

What options do we offer?

FULZA warranty

We stand behind the quality of our products.

We offer a limited 30-day warranty from the date of delivery, applicable only to manufacturing defects.

What does the warranty cover?

• Structural failure on first use under normal conditions.
• Abnormal sole or component detachment.
• Incorrect item received.
• Visible defects upon unboxing.

What is NOT covered?

• Normal wear and tear.
• Use on improper surfaces or extreme conditions.
• Damage caused by misuse, impact, or lack of care.
• Alterations or repairs made by third parties.
• Natural leather variations (marks, texture, color).

These characteristics are part of the authenticity of premium leather products.

Claim process

To request a claim:

• Contact us with a description of the issue.
• Provide visual proof (photos or video if required).
• Wait for approval before sending the product.

Once approved:

• Shipping instructions will be provided.
• The product must be properly packaged.
• Inspection will be conducted upon arrival.
• A determination will be made whether the product qualifies for repair by our expert craftsmen or replacement.

FULZA reserves the right to reject claims that do not meet these conditions.

All claims must be submitted within 30 days from the delivery date.

After this period:

• No claims will be accepted.
• No exchanges will be processed.
• No store credit will be issued.

This policy ensures a fair process and allows us to properly evaluate product conditions.

Non-applicable cases

Claims or exchanges will not be accepted if:

• The item was not properly packaged for return.
• The item was altered or repaired by a third party.
• The request is made outside the allowed timeframe.
• The product was purchased as a final sale item.

Delivery times may vary depending on location, logistics availability, and the shipping method selected at checkout.

The total delivery time consists of two stages:

• Product manufacturing / preparation time.
• Carrier transit time.

Depending on the shipping method selected:

• Express Shipping: 3–7 business days for production and dispatch.
• Standard Shipping: 8–15 business days for production and dispatch.

After that, the carrier requires an additional 2–5 business days for delivery.

Important: The shipping method you choose directly impacts production time.

• Standard Shipping allows for a longer production window.
• Express Shipping prioritizes your order to accelerate the process.

This is because each pair is made in controlled batches or upon confirmed order not held as mass inventory.

Shipping, International Delivery & Risk of Loss

FULZA ships products from Mexico to customers in the United States and internationally.

• Delivery times are estimates and are not guaranteed
• We are not responsible for delays caused by customs, shipping carriers, weather, or other events beyond our control
• Customers are solely responsible for any customs duties, import taxes, VAT, or additional fees required by their country

Risk of loss and title for products transfer to the customer once the order is handed over to the shipping carrier.

FULZA is not responsible for:

• Lost or stolen packages after delivery confirmation
• Delays due to customs clearance
• Incorrect shipping information provided by the customer

This is not inventory. This is process.

At FULZA, we work with premium leather: a material that requires precision, care, and time.

We do not mass produce.

Each pair is made in controlled batches or upon confirmed order.

That’s why shipping may take longer.

Because your pair isn’t sitting in a warehouse it’s being made for you.