At the end of each product’s image gallery, you’ll find a fit and size guide image showing the specific last and fit type of the model you’re viewing.

At the end of each product gallery, you’ll find an image guide showing how to measure your foot and choose the right size. For more detailed sizing information, visit our dedicated Size Guide page below.

We stand behind the quality of our products.

We offer a limited 30-day warranty from the date of delivery, applicable only to manufacturing defects.

Delivery times may vary depending on your location, available logistics, and the shipping method selected at checkout.

Total delivery time consists of two stages:

• Product manufacturing / order preparation
• Carrier transit time

Depending on the shipping method selected:

• Express Shipping: 3–7 business days for production and dispatch
• Standard Shipping: 8–15 business days for production and dispatch

After dispatch, carriers typically require an additional 2–5 business days for final delivery.

The shipping option you choose directly impacts production time.

Standard Shipping allows for a longer production window.
Express Shipping prioritizes your order to accelerate processing.

This is because each pair is produced in controlled batches or made to confirmed order not pulled from mass-produced inventory.

Shipping, International Delivery & Risk of Loss

FULZA ships products from Mexico to customers in the United States and internationally.

• Delivery times are estimates and are not guaranteed
• We are not responsible for delays caused by customs, shipping carriers, weather, or other events beyond our control
• Customers are solely responsible for any customs duties, import taxes, VAT, or additional fees required by their country

Risk of loss and title for products transfer to the customer once the order is handed over to the shipping carrier.

FULZA is not responsible for:

• Lost or stolen packages after delivery confirmation
• Delays due to customs clearance
• Incorrect shipping information provided by the customer

At FULZA, we do not accept returns or refunds.

Due to the nature of our product and its production process, all sales are final regarding returns.

What options do we offer?

FULZA warranty

We stand behind the quality of our products.

We offer a limited 30-day warranty from the date of delivery, applicable only to manufacturing defects.

What does the warranty cover?

• Structural failure on first use under normal conditions.
• Abnormal sole or component detachment.
• Incorrect item received.
• Visible defects upon unboxing.

What is NOT covered?

• Normal wear and tear.
• Use on improper surfaces or extreme conditions.
• Damage caused by misuse, impact, or lack of care.
• Alterations or repairs made by third parties.
• Natural leather variations (marks, texture, color).

These characteristics are part of the authenticity of premium leather products.